![]() ![]() The cursor should be at the end of a string of text. Use the arrow keys to highlight the second option that starts with the word ' kernel':Īgain, press the ' e' key on the keyboard Do NOT select the ones that say 'previous' or 'rescue'. You'll soon see the GNU GRUB screen:Įnsure the current Sophos UTM version is highlighted (should be the top option). ![]() Press the ESC key as the Sophos UTM starts to boot. ![]() Reset Sophos UTM's Root User PasswordĮnsure you have a monitor and a keyboard connected to the Sophos UTM and restart the UTM. If you can login as root, jump to Resetting the Web Admin Password below. Then we can go about resetting the password for the WebAdmin user as well. Yep, locked out alright! So let's go ahead and reset the root user password. Once you have a console open, try to log in as the root user. For hardware appliances, plug in a monitor and keyboard, or for Virtual Appliances open up your virtualization system's management console for the Virtual Machine. You'll first need a direct console into Sophos UTM. Don't worry, here are the steps to reset your password. Perhaps you've made a configuration change and locked yourself out, or perhaps you've just forgotten your password. I locked myself out a couple of times when playing around with the new 2 Factor Authentication feature in the Sophos UTM 9.2 Beta. So you can't login to the Sophos UTM WebAdmin interface anymore. ![]()
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